Refund policy
Bayvie Returns & Preorder Policy
At Bayvie, we want you to love every piece you order. If something isn’t quite right, we offer a simple 14-day return process.
Eligibility for Returns
-
Time Frame: Must be initiated within 14 days of delivery.
-
Condition: Items must be unworn, unwashed, and in original condition with tags attached.
-
Packaging: Please use original packaging to prevent damage during transit.
Non-Returnable Items
-
Items marked “final sale” cannot be returned.
How to Return
-
Email Us: Contact shopbayvie@gmail.com within 14 days of delivery. Include your order number, the item(s) you’d like to return, and your reason for returning.
-
Follow Instructions: We’ll send you the return address and any required return authorization.
-
Package Your Item(s): Keep tags attached and use the original packaging.
-
Ship It Back: Use a trackable shipping method. Return shipping costs are the customer’s responsibility.
Refunds
-
Processing: Refunds are issued within 5–7 business days after we receive and inspect your return.
-
Method: Funds will go back to your original payment method. Processing times may vary by bank or card issuer.
Exchanges
To exchange for a new size or style, please return your original item and place a new order.
Damaged or Defective Items
Please email us within 48 hours of delivery if you receive a damaged or defective item. We’ll arrange a replacement or refund, including return shipping if applicable.
Preorder Policy
Preorders are made-to-order to reduce waste and produce intentionally. For this reason, all preorder sales are final and cannot be refunded or canceled once placed.
Please double-check your size, style, and color before purchasing. We’re always happy to help with sizing questions prior to ordering.
Questions?
Reach us at shopbayvie@gmail.com — we’re here to help make sure you love your Bayvie pieces.